Patient Satisfaction Surveys and Ratings

About Our Survey

Arkansas Children's is focused to providing an exceptional experience in every care interaction. We measure all aspects of patient satisfaction. In order to ensure that we are holding ourselves to the highest standards, we partnered with an independent, third-party patient satisfaction company. They provide the technology to complete our survey, display ratings and post comments on our provider's profile pages. All ratings are submitted by verified Arkansas Children's patients and families.

Who Receives the Survey?

Patients and families receive the survey via interactive voice recognition phone call, email or text message within a few days following their visit. Patients and families are asked to complete the survey and share their feedback on their experience and provider. We use this feedback to celebrate what we are doing well and look for opportunities to improve.

Who is considered a provider?

The term provider can mean your doctor, nurse practitioner, physician assistant or therapist. We also ask questions about your interactions with our care team and staff members, including nursing staff.

What Questions Do We Ask?

The surveys ask patients and families to evaluate how their experience at Arkansas Children's was. Below are some examples of the questions we ask:

• How much time did the doctors spend with your child?
• How well the doctors kept you/your child informed using words you could understand?
• Did the doctor show concern for your/your child’s questions and worries?
• Did the care provider include you in decisions about your child’s care?
• How well did the doctors keep you informed about your child’s care?
• Did the doctors take time to listen to you/your child?

Patients and families will receive different surveys based on where they were seen in the hospital. Every survey has an open-ended question on it and we truly value the comments from our patients and families.

Why Don’t We See Patient Ratings and Comments for Every Doctor or Provider?

We share data and information for our outpatient providers (Doctor, nurse practitioner and physician assistant) at this time. Additionally, we require a minimum of 30 completed patient surveys per provider before we post a provider's star rating. Over time, with more surveys received on an ongoing basis, the number of rated physicians will increase.

Can anyone complete a survey or post a comment about a provider?

No, only verified patients and families who were seen at Arkansas Children’s will receive a survey.

How is patient information protected?

Patient names are not displayed in the online ratings and commentary reviews. All personally identifiable information is removed prior to display.