Kid’s Care Line Offers After Hours Coverage

Kid's Care (a pediatric nurse telephone triage line) at Arkansas Children's has been assisting physicians with managing after-hours calls since 1995. Staffed by skilled pediatric registered nurses, Kid's Care takes the after-hours calls for 56 clinics and 400 providers statewide. Barton Schmitt Pediatric Protocols, which are reviewed annually, are used to ensure each patient gets the right level of care and receives consistent care advice. The nurses use Epic Nurse Triage, and a copy of the phone encounter is immediately faxed to the provider.
  • Hours include:
    • Weekdays: Open 5 p.m. until 7:30 a.m.
    • Weekends: Open 5 p.m. Friday, all day Saturday and Sunday until 8 a.m. Monday
    • Open after 12 p.m. on holidays

For more information, call 501-364-2466, weekdays 8 a.m. until 3 p.m

Reminder: Keep Healthy Planet Link Activity Workflow Related

Directly accessing a family member or other information without a job duty reason is a violation of the User Terms and Conditions in Healthy Planet Link and could also be a HIPAA violation. Possible inappropriate access will be flagged and investigated. The Compliance Department at Arkansas Children’s reviews every case to determine if chart access was within a team member’s workflow at that time. Multiple violations will result in revoked access to Healthy Planet.

We encourage Healthy Planet Link users to create MyChart accounts for legal dependents/children who are patients of Arkansas Children's. MyChart provides secure, online access to medical information. MyChart account holders have the ability to message clinical staff with questions or non-emergent issues, send refill requests electronically, see test results, answer history questionnaires and review after visit summaries/discharge summaries.


Reminder: COVID-19 Drive-Thru Clinic Hours Reminder

Arkansas Children's continues to offer COVID-19 testing drive-thru clinics.

  • Arkansas Children’s Northwest in Springdale hours are Monday through Friday, 8 a.m.-noon.
  • Arkansas Children’s Hospital in Little Rock is open Monday through Thursday, 8:30 a.m.-3 p.m. and Friday through Sunday, 8:30 a.m.-noon.

Providers ordering the tests will continue to be notified of results within 36-48 hours of testing, and results are available for review in MyChart. Orders may be placed in Healthy Planet Link or faxed to 501-978-6490. The ordering provider is responsible for contacting their patients with COVID-19 lab results.

Reminder: Healthy Planet Link Site Admins Can Reset User Passwords

Site administrators can now click on the key icon in "My Groups" and change user passwords. The site admin will set a temporary password for the user, which they will be required to change at the next login. Site admins must confirm the password change by entering their own Healthy Planet Link password. The site admin should tell the user that the password has been changed to the temporary password. When the user logs in again, they should create a new permanent password with at least eight characters, including two numbers. For detailed instructions or help, or if your site admin is unable to set your password, please contact your physician liaison.

New Arkansas Children’s Providers from October through December 2020